1. Reservations and confirmation
Advance reservations are encouraged. A request becomes a confirmed reservation only after MCSC confirms it and, when required, the customer completes the applicable payment authorization. Confirmation may be delivered by app, email, SMS or direct communication.
2. Pricing and card authorization
Automatic quotes use the selected service category, route distance, estimated travel time, minimum fare, and long-distance protection when applicable. Diamond Sedan is $170 per hour, Diamond Electric is $155 per hour, and Diamond SUV is $150 per hour, each with a 3-hour minimum. MCSC Sprinter Regular is $150 per hour, Executive Sprinter is $185 per hour, and Jet Sprinter is $250 per hour, each with a 3-hour minimum. Point-to-point quotes may include category minimums and long-distance adjustments. A confirmed quote controls the reservation. Tolls, parking, airport or port charges, waiting, and separately approved additions may be handled separately. MCSC may preauthorize the card and capture the authorized final amount after completion. Gratuity is optional.
3. Cancellation and no-show
- Standard Premium service: free cancellation 12 or more hours before pickup; 30% charge between 6 and 12 hours; 100% inside 6 hours.
- Diamond categories: free cancellation 24 or more hours before pickup; 50% charge between 12 and 24 hours; 100% inside 12 hours.
- Sprinter Regular: free cancellation 24 or more hours before pickup; 50% charge between 12 and 24 hours; 100% inside 12 hours.
- Sprinter Executive / Jet: free cancellation 48 or more hours before pickup; 50% charge between 24 and 48 hours; 100% inside 24 hours when the booked tier is identified in the reservation.
- Florida Keys / clearly long-distance trips: free cancellation 48 or more hours before pickup; 50% charge between 24 and 48 hours; 100% inside 24 hours.
- Weddings, special events and multi-vehicle reservations: free cancellation 7 or more days before pickup; 50% charge between 48 hours and 7 days; 100% inside 48 hours when the reservation is marked as a special event.
- No-show: up to 100% of the reserved transportation amount may be charged.
The applicable charge should be shown before an in-app cancellation when the system can determine it. Gratuity, unincurred tolls, parking and external fees are not added solely because a reservation was cancelled. MCSC may document an exception in unusual circumstances.
4. Waiting and airport pickups
For airport pickups, MCSC includes 45 minutes for domestic arrivals and 60 minutes for international arrivals. Private aviation/FBO pickups use a 30-minute grace period when identified as such. When valid flight information is available, the grace period may begin from the verified actual arrival time. For non-airport pickups, a 15-minute grace period applies unless a different allowance is disclosed. After the applicable grace period, waiting is $1.00 per minute for standard Premium service and Sprinter Regular, $1.50 per minute for Executive Sprinter, and $2.00 per minute for Jet Sprinter. Automated collection of waiting charges remains disabled until operational testing is completed.
5. Customer-requested changes
Normal traffic and operational rerouting do not change a fixed A-to-B fare. A customer-requested stop or destination change may produce a separate quote showing the proposed additional amount or maximum authorization. No separately billable route change should be automatically collected without the required customer acceptance.
6. Children
A parent, guardian or responsible adult must manage reservations for minors when appropriate. Florida law provides a child-restraint exception for chauffeur-driven passenger vehicles hired for compensation and places compliance responsibility on the parent, guardian or other person responsible for the child's welfare. MCSC strongly recommends appropriate federally approved child restraints and asks customers to request needed accommodations before pickup. Young children may not be left unattended in an MCSC vehicle.
7. Pets and service animals
Ordinary pets must be disclosed in advance and safely controlled. A suitable carrier or restraint may be required when reasonably necessary for safety and vehicle protection. Actual damage or extraordinary cleaning attributable to a pet may be charged when documented and permitted by law.
Service animals required because of a disability are accommodated in accordance with applicable law and are not subject to a pet fee or deposit solely for being a service animal. MCSC does not require service-animal certification. The animal must remain under the handler's control; lawful exceptions may apply if the animal is out of control and not brought under control or is not housebroken.
8. Vehicle care and safety
Passengers are responsible for conduct that causes actual damage or extraordinary cleaning beyond ordinary use. Safety concerns may require a trip to be delayed, modified or ended where lawful.
9. Contact
Email: info@mesacarservice.com
Spanish: (305) 299-8011 · English: (305) 561-1385